Job Description
Join our award-winning team at Customer Connect Solutions for a part-time Customer Service Representative role! We're hosting an exclusive hiring event for motivated individuals in Georgia to deliver exceptional support experiences. Enjoy flexible scheduling, competitive pay, and comprehensive training. This position is perfect for students, career changers, or those seeking work-life balance. Apply now to start your journey in customer excellence!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency
- Process orders, returns, and account modifications
- Document interactions accurately in CRM systems
- Collaborate with team members to resolve complex cases
- Meet performance metrics for call quality and resolution time
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Strong verbal/written communication skills
- Ability to multitask in fast-paced environments
- Proficiency with CRM software and Microsoft Office
- Positive attitude and problem-solving mindset
- Available to work evenings/weekends as needed