Job Description
Join our dynamic team as a Part-Time Customer Service Representative in Charlotte! We're seeking passionate individuals to deliver exceptional customer experiences with immediate start opportunities. Enjoy flexible hours and competitive compensation while making a real impact. Apply today to join our award-winning service culture!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency
- Process transactions and maintain accurate records
- Collaborate with team members to improve service quality
- Adhere to company policies and compliance standards
- Meet/exceed performance metrics for response times
- Contribute to continuous improvement initiatives
Qualifications
- High school diploma or equivalent required
- 6+ months customer service experience preferred
- Exceptional verbal/written communication skills
- Proficient with CRM software (e.g., Salesforce, Zendesk)
- Strong problem-solving and conflict resolution abilities
- Ability to work flexible hours including weekends
- Basic computer literacy with typing proficiency
- Positive attitude with customer-first mindset