Job Description
Join our award-winning customer service team in Charlotte and deliver exceptional experiences from day one! We're seeking enthusiastic professionals to handle inbound inquiries, resolve issues, and build lasting relationships with our diverse clientele. This flexible part-time role offers immediate opportunities to grow your career in a dynamic, supportive environment.
Why Join Us?
• Competitive hourly rates + performance bonuses
• Paid training and career development paths
• Modern downtown Charlotte location with free parking
• Health benefits for part-time employees (20+ hrs/week)
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve billing, product, and service issues using CRM systems
- Document interactions accurately and maintain detailed case notes
- Collaborate with technical teams to resolve complex escalations
- Meet/exceed performance metrics (CSAT, resolution rates)
- Identify upsell opportunities and contribute to team goals
- Participate in weekly training sessions and process improvements
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in call center or retail
- Exceptional communication and active listening skills
- Ability to type 40+ WPM with 95% accuracy
- Proficiency with Microsoft Office and CRM software (Salesforce experience a plus)
- Flexible availability including evenings/weekends (20-30 hrs/week)
- Strong problem-solving abilities with calm demeanor under pressure
- U.S. work authorization and clear background check