Job Description
Join our dynamic customer support team in Jacksonville and make an immediate impact! We're seeking passionate individuals to deliver exceptional service experiences for our clients. This flexible part-time role offers rapid onboarding and the chance to develop valuable communication skills in a supportive environment.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Document interactions accurately in CRM systems while maintaining data confidentiality
- Collaborate with team members to address complex customer issues
- Meet performance metrics for response time and resolution rates
- Proactively identify opportunities to improve customer experience
- Participate in ongoing training programs to enhance product knowledge
Qualifications
- High school diploma or equivalent; college coursework preferred
- Minimum 1 year customer service experience in fast-paced environment
- Exceptional verbal/written communication skills in English
- Proficiency with CRM software and MS Office Suite
- Ability to work flexible shifts including evenings and weekends
- Strong problem-solving and conflict resolution abilities
- Reliable internet connection for remote work options