Job Description
Join ConnectSolutions Inc. as a part-time Customer Service Representative and make an immediate impact! We're seeking dynamic individuals to deliver exceptional support experiences for our clients based in sunny San Diego. This is your chance to launch your customer service career with a forward-thinking company that values growth and work-life balance.
As a key member of our support team, you'll resolve inquiries with empathy and efficiency while representing industry-leading brands. Enjoy competitive pay, flexible scheduling, and comprehensive training – all designed to help you thrive. Ready to start immediately? Apply today!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve product/service issues using CRM systems and knowledge bases
- Document interactions and maintain accurate case records
- Collaborate with technical teams to resolve complex escalations
- Meet/exceed performance metrics for response time and resolution
- Contribute to process improvement initiatives
Qualifications
- Minimum 6 months customer service experience
- Proficient in multitasking with high call volume environments
- Strong typing skills (40+ WPM) and CRM familiarity
- Exceptional verbal/written communication abilities
- Ability to work flexible shifts including evenings/weekends
- High school diploma or equivalent required
- Spanish bilingualism highly preferred