Job Description
Join our award-winning customer service team and make an immediate impact! Global Solutions Inc. is seeking passionate Part-Time Customer Service Representatives to deliver exceptional experiences for our Chicago-based clients. This role offers flexible scheduling and the chance to develop critical communication skills in a dynamic environment.
Why Choose Us?
- Competitive hourly pay with performance bonuses
- Free professional development and certification programs
- Modern downtown office with commuter benefits
- Supportive team culture focused on work-life balance
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with exceptional professionalism
- Resolve product/service issues using CRM systems and escalation protocols
- Process transactions, returns, and account modifications with 100% accuracy
- Document all interactions in Salesforce while maintaining HIPAA/GDPR compliance
- Collaborate with cross-functional teams to resolve complex customer needs
- Identify upsell opportunities through needs-based consultative selling
- Contribute to continuous improvement initiatives through feedback analysis
Qualifications
- High school diploma or equivalent; college degree preferred
- Minimum 6 months customer service or call center experience
- Proficiency with CRM platforms (Salesforce, Zendesk) and MS Office Suite
- Exceptional verbal/written communication and active listening skills
- Ability to multitask while maintaining composure under pressure
- Strong problem-solving abilities with data-driven decision-making
- Flexible availability including evenings, weekends, and holidays
- Valid work authorization and willingness to undergo background check