Job Description
Immediate Part-Time Customer Service Opportunity in Chicago!
Join our dynamic team at Peak Support Solutions as a Customer Service Representative. We're seeking motivated individuals to provide exceptional support to our clients with immediate availability. This flexible part-time role offers competitive pay and the chance to develop valuable skills in a fast-paced environment.
What We Offer:
- Competitive hourly pay ($18-$22)
- Flexible scheduling (evenings/weekends)
- Comprehensive paid training
- Career growth opportunities
- Modern downtown Chicago location
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with team to improve service processes
- Meet performance metrics for resolution times and satisfaction
- Adhere to company policies and confidentiality standards
- Participate in ongoing training and development
Qualifications
- High school diploma or equivalent (college preferred)
- 6+ months customer service experience
- Exceptional verbal and written communication skills
- Strong problem-solving abilities
- Proficient with Microsoft Office and CRM software
- Ability to work flexible hours including weekends
- Chicago residency required (for local hiring)
- Pass background and drug screening