Job Description
Join our award-winning customer service team in Denver and deliver exceptional experiences! We're seeking a dynamic Part-Time Customer Service Representative for an immediate start opportunity. Enjoy flexible hours while supporting our diverse clientele across multiple channels. If you're passionate about problem-solving and thrive in a collaborative environment, this role is your perfect fit.
Responsibilities
- Respond to customer inquiries via phone, email, and live chat
- Resolve billing and technical issues with empathy and efficiency
- Document interactions using CRM systems with 100% accuracy
- Collaborate with cross-functional teams to resolve complex cases
- Meet/exceed performance metrics for resolution time and CSAT
- Proactively identify process improvement opportunities
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in a fast-paced environment
- Exceptional verbal/written communication skills
- Proficient with CRM software and Microsoft Office Suite
- Ability to multitask and prioritize under pressure
- Available to work evenings/weekends (20-30 hrs/week)
- Positive attitude with strong problem-solving aptitude