Job Description
Join our dynamic team at CustomerFirst Solutions as a Part-Time Customer Service Representative! We're hosting a dedicated hiring event for compassionate individuals to deliver exceptional support to our Los Angeles-based clients. This role offers flexible hours and the opportunity to make a tangible impact while growing your career in customer service. Enjoy competitive pay, comprehensive training, and a supportive work environment.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve product/service issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with cross-functional teams to resolve complex issues
- Meet/exceed performance metrics for response time and satisfaction
- Participate in ongoing training to enhance product knowledge
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent required
- 6+ months customer service experience preferred
- Exceptional verbal/written communication skills
- Strong problem-solving abilities and patience
- Proficiency with CRM software (Salesforce experience a plus)
- Ability to work flexible hours including weekends
- Valid California driver's license (if field visits required)
- Bilingual English/Spanish highly desirable