Job Description
Join Delta Support Services as a Part-Time Customer Service Representative and deliver exceptional support to our valued clients in New Orleans. We're seeking energetic individuals with a passion for problem-solving to join our dynamic team immediately. Enjoy competitive pay, flexible scheduling, and a supportive work environment while making a tangible impact on customer satisfaction. No experience required – full training provided!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, product, and technical issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with cross-functional teams to escalate complex cases
- Maintain detailed knowledge of company products/services
- Meet/exceed performance metrics for resolution time and satisfaction
Qualifications
- High school diploma or equivalent (required)
- Strong communication and active listening skills
- Ability to navigate multiple software systems simultaneously
- Patience and resilience in high-pressure situations
- Basic typing proficiency (35+ WPM)
- Positive attitude with customer-first mindset
- Availability to work weekends/holidays as needed