Job Description
Join our award-winning customer service team as a Part-Time Local Customer Service Representative! We're seeking passionate individuals in Philadelphia to deliver exceptional support while building rewarding careers. Paid training included – no experience necessary! Enjoy flexible schedules, competitive pay, and growth opportunities into our New York operations. Work remotely with full equipment provided. Apply today to start your journey in customer excellence!
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Process orders, returns, and account modifications using CRM systems
- Collaborate with team members to escalate complex issues
- Maintain detailed records of customer interactions
- Meet performance metrics for response time and satisfaction scores
- Support cross-functional projects in Philadelphia and New York markets
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent required
- Strong communication and active listening skills
- Ability to multitask in fast-paced environments
- Basic computer proficiency with typing 30+ WPM
- Customer service experience preferred but not required
- Reliable internet connection for remote work
- Must be available for evening/weekend shifts
- Authorization to work in the United States