Job Description
Join our award-winning team as a Part-Time Customer Service Representative in sunny Long Beach, CA! We're seeking empathetic communicators to deliver exceptional support while building meaningful connections with our diverse community. Enjoy flexible scheduling, comprehensive paid training, and opportunities for career advancementâall while making a real impact on local residents' experiences. No prior experience requiredâjust your passion for helping others and a commitment to excellence.
What We Offer:
- Competitive hourly pay + performance incentives
- Free, fully paid training program
- Flexible daytime/weekend shifts
- Health benefits for part-time employees
- Career path into leadership roles
Responsibilities
- Handle inbound/outbound calls and digital inquiries with professionalism
- Resolve customer issues using our proprietary CRM system
- Process transactions and update account information accurately
- Collaborate with team members to resolve complex cases
- Document interactions in compliance with company policies
- Identify upsell opportunities to enhance customer satisfaction
- Participate in ongoing training to refine service skills
Qualifications
- High school diploma or equivalent (GED)
- Strong communication and active listening skills
- Basic computer proficiency (typing 30+ WPM)
- Ability to work weekends and holidays
- Customer service experience preferred but not required
- Spanish bilingualism highly valued
- Positive attitude and problem-solving mindset
- Reliable transportation to our Long Beach office