Job Description
Join our award-winning customer support team as a Part-Time Customer Service Representative in Detroit, Michigan! We're seeking empathetic and energetic individuals to deliver exceptional experiences while building valuable career skills. Enjoy flexible scheduling, comprehensive paid training, and a supportive team environment designed for growth. No prior experience required – we'll equip you with everything needed to succeed in this rewarding role.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with professionalism and patience
- Process transactions and troubleshoot technical issues using CRM systems
- Document interactions accurately in company databases for quality assurance
- Collaborate with team members to escalate complex issues efficiently
- Meet performance metrics for resolution time and customer satisfaction
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (GED)
- Strong verbal/written communication skills
- Basic computer proficiency with MS Office Suite
- Ability to multitask in fast-paced environments
- Empathetic approach to customer problem-solving
- Flexibility to work evenings/weekends as needed
- No experience required – paid training provided