Job Description
Join Coastal Connect Solutions as a Part-Time Customer Service Representative in vibrant Long Beach, CA! We're seeking compassionate communicators to deliver exceptional local support with full paid training provided. Perfect for students, career-changers, or anyone seeking flexible hours in a supportive environment. Grow your skills while making a real impact in our community.
Responsibilities
- Delocate customer inquiries via phone, email, and in-person with empathy and professionalism
- Resolve billing, technical, and service issues using our proprietary CRM system
- Document interactions accurately in our customer database
- Collaborate with cross-functional teams to ensure seamless service delivery
- Identify opportunities to enhance customer experience and process efficiency
- Participate in continuous training sessions to maintain service excellence
Qualifications
- High school diploma or equivalent; college coursework preferred
- 1+ years customer service experience (retail, hospitality, or call center)
- Exceptional verbal/written communication skills
- Proficiency with Microsoft Office Suite and basic tech troubleshooting
- Ability to work flexible shifts including evenings/weekends
- Valid California driver's license (for local travel if applicable)
- Bilingual (English/Spanish) a strong plus