Job Description
Join our exclusive hiring event for dynamic Part-Time Customer Service Representatives! Global Solutions Inc. is seeking passionate individuals to deliver exceptional support across Raleigh, NC and Virginia locations. This role offers flexible scheduling, comprehensive training, and opportunities for growth in a fast-paced environment. Perfect for students, career changers, or professionals seeking work-life balance. Apply today to secure your spot at our upcoming hiring event!
Responsibilities
- Resolve customer inquiries via phone, email, and chat with professionalism and empathy
- Process orders, returns, and account modifications accurately
- Document interactions in CRM systems while maintaining data confidentiality
- Collaborate with team members to resolve complex escalations
- Meet performance metrics for call quality and resolution time
- Stay updated on product knowledge and service protocols
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service or call center experience
- Strong communication and conflict resolution skills
- Ability to multitask in a fast-paced digital environment
- Proficiency with Microsoft Office and CRM software
- Flexibility to work evenings/weekends as needed
- Positive attitude and problem-solving mindset