Job Description
Join our award-winning customer service team as a Part-Time Customer Service Representative in Charlotte, NC! We offer competitive hourly pay, comprehensive paid training, and flexible scheduling options perfect for students, parents, and professionals seeking work-life balance. No experience necessary – we provide all the tools you need to succeed in a supportive, dynamic environment.
What We Offer:
- Competitive hourly wages starting at $16/hour + performance bonuses
- Fully paid 2-week training program
- Flexible shifts including evenings and weekends
- Comprehensive benefits package (PT employees)
- Clear career advancement opportunities
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries and technical issues efficiently
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call quality, resolution time)
- Collaborate with team members to improve processes
- Adhere to company policies and regulatory compliance
- Participate in ongoing training and development
Qualifications
- High school diploma or equivalent required
- Minimum 18 years of age
- Strong verbal communication skills
- Basic computer proficiency (typing, navigation)
- Ability to multitask in fast-paced environment
- Positive attitude and problem-solving mindset
- Reliable transportation to Charlotte office
- Willingness to work flexible hours