Job Description
Join our dynamic team as a Part-Time Customer Service Representative in Fresno, CA! We're seeking compassionate individuals to deliver exceptional support to our local community. This immediate-start role offers flexible hours and the opportunity to make a real impact while building valuable skills in a supportive environment. Perfect for students, career changers, or those seeking work-life balance!
Responsibilities
- Handle inbound/outbound calls and digital inquiries with professionalism
- Resolve customer issues efficiently using CRM systems
- Document interactions and maintain accurate case records
- Collaborate with team members to ensure seamless service delivery
- Meet performance metrics for call quality and resolution times
- Identify opportunities to improve customer experience
- Adhere to company policies and confidentiality standards
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Excellent communication and active listening skills
- Proficient with basic computer applications
- Ability to multitask in fast-paced settings
- Positive attitude and problem-solving mindset
- Available to work evenings/weekends (20-30 hrs/week)
- Local Fresno residency preferred