Job Description
Join our award-winning team at Innovate Solutions Inc. as a Part-Time Customer Service Representative! We're hosting a dynamic hiring event in Charlotte, NC to find passionate individuals who thrive in fast-paced environments. Enjoy flexible schedules, comprehensive training, and a supportive culture focused on growth. If you're a natural problem-solver with excellent communication skills, this is your opportunity to make an impact while advancing your career.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with exceptional professionalism
- Resolve product/service issues using CRM tools and established protocols
- Document interactions accurately in Salesforce while maintaining HIPAA compliance
- Collaborate with cross-functional teams to escalate complex cases
- Proactively identify upsell opportunities to enhance customer satisfaction
- Meet/exceed performance metrics including CSAT and resolution targets
Qualifications
- High school diploma or equivalent; associate's degree preferred
- 1+ years experience in customer service or call center environments
- Proficiency with Microsoft Office Suite and CRM software (Salesforce experience a plus)
- Exceptional verbal/written communication skills with neutral accent
- Ability to multitask in fast-paced settings while maintaining composure
- Availability to work evenings/weekends (20-30 hours/week)
- Passion for delivering outstanding customer experiences