Job Description
Join our award-winning team as a Part-Time Customer Service Representative at Premier Solutions Group! We're hosting an exclusive hiring event for passionate individuals eager to deliver exceptional customer experiences in Charlotte's vibrant business district. This role offers flexible scheduling, competitive compensation, and growth opportunities within a supportive environment. Perfect for students, career changers, or those seeking supplemental income. Our modern downtown office features collaborative workspaces and state-of-the-art technology. Apply today to become part of Charlotte's premier customer service team!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with exceptional professionalism
- Resolve customer issues efficiently while maintaining high satisfaction metrics
- Process orders, returns, and service requests using CRM systems
- Collaborate with cross-functional teams to ensure seamless service delivery
- Document interactions accurately in our customer database
- Contribute to continuous improvement initiatives
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent (college preferred)
- Minimum 1 year customer service experience
- Strong communication and problem-solving abilities
- Proficiency with Microsoft Office and CRM software
- Ability to work flexible shifts including evenings/weekends
- Positive attitude and resilience in fast-paced environments
- Valid NC driver's license (if local travel required)
- Pass background check and drug screening