Job Description
Join Fresno Connect Solutions as a Part-Time Customer Service Representative and become the voice of our brand! We're seeking energetic, empathetic individuals to deliver exceptional support to our local community. This immediate-start opportunity offers flexible scheduling and the chance to develop valuable skills in a dynamic environment. If you're passionate about helping others and thrive in fast-paced settings, apply today and start making a difference tomorrow!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing issues, product questions, and service complaints
- Document interactions accurately in CRM systems
- Collaborate with team members to escalate complex cases
- Maintain positive relationships with local clients
- Adhere to company protocols and service standards
Qualifications
- High school diploma or equivalent (college preferred)
- 6 months+ customer service experience
- Strong communication and problem-solving skills
- Ability to work flexible shifts including evenings/weekends
- Proficiency with Microsoft Office and CRM software
- Spanish bilingualism required
- Valid California driver's license (for occasional field visits)