Job Description
Join our dynamic customer support team in Albuquerque! We're seeking passionate part-time representatives to deliver exceptional service to our local community. This immediate-start opportunity offers flexible hours and a supportive environment where your communication skills shine. Help resolve inquiries, build lasting customer relationships, and grow professionally while making a tangible impact in your neighborhood.
Responsibilities
- Handle inbound/outbound customer calls and digital communications with professionalism
- Resolve billing inquiries, service issues, and product concerns efficiently
- Document interactions accurately in our CRM system
- Collaborate with team members to ensure seamless customer experiences
- Meet daily performance metrics for response time and resolution rate
- Identify opportunities for process improvements
- Maintain thorough knowledge of company services and policies
Qualifications
- High school diploma or equivalent required
- Minimum 1 year customer service experience
- Exceptional verbal/written communication skills
- Proficiency with CRM software and Microsoft Office
- Ability to work flexible shifts including evenings/weekends
- Strong problem-solving and conflict resolution abilities
- Must pass background check and drug screening
- Albuquerque residency strongly preferred