Job Description
Join our dynamic team at Apex Solutions Group as a Part-Time Customer Service Representative and deliver exceptional experiences to our valued clients. This immediate-start opportunity offers flexible hours and a supportive environment where your communication skills shine. We're seeking passionate individuals ready to make an impact from day one in our Charlotte headquarters.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism
- Resolve product/service issues using CRM tools and problem-solving frameworks
- Document interactions accurately in customer databases while maintaining confidentiality
- Collaborate with cross-functional teams to resolve complex escalations
- Contribute to process improvement initiatives through feedback and analysis
- Meet/exceed performance metrics for resolution time and customer satisfaction
Qualifications
- High school diploma or equivalent; associate's degree preferred
- 1+ years customer service experience in B2B or B2C environments
- Exceptional verbal/written communication skills with active listening abilities
- Proficiency with CRM software (Salesforce, Zendesk) and MS Office Suite
- Strong problem-solving aptitude with conflict resolution capabilities
- Ability to work flexible shifts including evenings/weekends
- Positive attitude with resilience under pressure