Job Description
Join our award-winning team as a Part-Time Customer Service Representative! We're hosting exclusive hiring events across Georgia and Texas for motivated individuals passionate about delivering exceptional customer experiences. This role offers flexible scheduling, comprehensive training, and opportunities for growth in a dynamic environment.
Why Join Us?
• Competitive hourly pay + performance bonuses
• Free premium health benefits for part-time employees
• Career advancement pathways to leadership roles
• Positive, inclusive company culture recognized as a 'Best Place to Work'
Perfect for students, parents, or professionals seeking work-life balance!
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95%+ satisfaction rate
- Process orders, returns, and exchanges accurately in CRM system
- Collaborate with billing team to resolve payment discrepancies
- Document interactions and identify process improvement opportunities
- Participate in monthly performance reviews and training sessions
- Support cross-functional teams during peak seasons
Qualifications
- High school diploma or equivalent (college degree preferred)
- 6+ months customer service experience in B2C environment
- Proficiency with Zendesk, Salesforce, or similar CRM platforms
- Typing speed of 40+ WPM with 98% accuracy
- Availability to work 20-30 hours/week including weekends
- Spanish fluency required for Texas positions
- Valid U.S. work authorization