Job Description
Join our dynamic team as a Part-Time Customer Service Representative in Fort Worth, TX! We're seeking empathetic professionals to deliver exceptional support to our local clients. This role offers flexible hours and immediate start for motivated individuals passionate about customer satisfaction.
As a cornerstone of our customer experience team, you'll handle inquiries, resolve issues, and build lasting relationships—all while contributing to Fort Worth's thriving business community. We provide comprehensive training and a supportive environment to help you excel.
Responsibilities
- Respond to customer inquiries via phone, email, and in-person with professionalism and empathy
- Resolve billing, product, and service issues efficiently using CRM systems
- Document interactions accurately and maintain detailed customer records
- Collaborate with internal teams to ensure seamless service delivery
- Identify opportunities to improve customer experiences and suggest solutions
- Uphold company policies while maintaining a customer-centric approach
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in retail or call center
- Exceptional verbal/written communication skills
- Strong problem-solving abilities and conflict resolution techniques
- Proficiency with Microsoft Office and CRM software
- Ability to work flexible hours including evenings/weekends
- Valid Texas driver's license if field visits required