Job Description
Join CityConnect Solutions as a Part-Time Customer Service Representative and become the heart of our Philadelphia community! We're seeking empathetic individuals to deliver exceptional support while enjoying flexible hours and comprehensive paid training. No prior experience required—just your passion for helping others and a commitment to excellence. Our modern downtown office offers a collaborative environment where your growth is prioritized. Enjoy competitive pay, benefits, and the satisfaction of making a real impact locally.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with professionalism and efficiency
- Process orders, returns, and account updates using our CRM system
- Document interactions accurately in our customer database
- Collaborate with team members to escalate complex issues
- Maintain detailed knowledge of products/services and policies
- Meet performance metrics for call quality and resolution time
- Contribute to process improvements based on customer feedback
Qualifications
- High school diploma or equivalent (required)
- Strong communication and active listening skills
- Ability to navigate multiple software systems simultaneously
- Empathy and patience in high-pressure situations
- Reliable transportation to our Philadelphia office
- Basic computer literacy with typing proficiency (30+ WPM)
- Flexible availability including evenings and weekends
- Positive attitude and willingness to learn