Job Description
Join ConnectCare Solutions as a Part-Time Customer Service Representative and launch your career in customer support! We're seeking passionate individuals to deliver exceptional service to our clients across California and Texas. No prior experience required – we provide comprehensive paid training to set you up for success. Enjoy flexible scheduling, competitive hourly pay, and opportunities for growth within our supportive team environment.
Why ConnectCare Solutions?
- Industry-leading paid training program
- Flexible part-time hours (20-30 hrs/week)
- Career advancement opportunities
- Comprehensive benefits package (after 90 days)
- Positive, collaborative workplace culture
Responsibilities
- Handle inbound and outbound customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency
- Process transactions and update customer records accurately
- Collaborate with team members to ensure seamless service delivery
- Meet and exceed performance metrics for quality and response time
- Document interactions and maintain detailed case notes
- Identify opportunities to improve customer experience
Qualifications
- High school diploma or equivalent required
- Excellent communication and interpersonal skills
- Strong problem-solving abilities and patience
- Ability to work flexible hours including evenings/weekends
- Basic computer proficiency with Microsoft Office suite
- Positive attitude and customer-focused mindset
- Ability to pass background check and drug screening
- Previous customer service experience preferred but not required