Job Description
Join ClientFirst Solutions as a Part-Time Customer Service Representative and become the voice of excellence for our Dallas-based clients. This role offers flexible hours while delivering world-class support to our diverse customer base. We're seeking passionate communicators who thrive in fast-paced environments and are committed to creating positive customer experiences. Enjoy competitive pay, comprehensive training, and a supportive team culture focused on professional growth.
Why Join Us?
• Flexible scheduling including evenings/weekends
• Paid training and certification programs
• Performance-based bonuses and advancement opportunities
• Modern, collaborative workspace in downtown Dallas
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95%+ satisfaction rate
- Process orders, returns, and account modifications using Salesforce CRM
- Document interactions and maintain accurate customer records in compliance with HIPAA
- Collaborate with billing and logistics teams to resolve complex issues
- Proactively identify upsell opportunities to enhance customer loyalty
- Meet daily performance metrics including handle time and resolution rate
- Participate in monthly team training sessions to refine communication skills
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in high-volume environment
- Proficiency with CRM software (Salesforce/Zendesk) and MS Office Suite
- Exceptional verbal/written communication skills with neutral accent
- Ability to multitask and manage 3+ simultaneous customer interactions
- Strong problem-solving skills with calm demeanor under pressure
- Available for 20-30 hours/week including weekend shifts
- Bilingual (Spanish/English) candidates strongly encouraged to apply