Job Description
Join our award-winning customer support team in Jacksonville! We're seeking passionate individuals to deliver exceptional service experiences. Enjoy flexible schedules, comprehensive training, and a supportive environment where your voice matters. Immediate openings available – start building your career in customer excellence today!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve product/service issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with cross-functional teams to resolve complex cases
- Meet/exceed performance metrics for quality and speed
- Identify upsell opportunities to enhance customer value
Qualifications
- 6+ months customer service experience preferred
- Strong communication and active listening skills
- Ability to navigate multiple software systems simultaneously
- High school diploma or equivalent required
- Available for evening/weekend shifts
- Typing speed of 30+ WPM
- Problem-solving mindset with attention to detail