Job Description
Join Louisville Connect Solutions as a Part-Time Customer Service Representative and kickstart your career with comprehensive paid training! We're seeking friendly, dedicated professionals to deliver exceptional service to our local community. Enjoy flexible hours, competitive pay, and opportunities for advancement in a supportive environment. No prior experience required – we provide all the tools you need to succeed. Apply today and become part of Louisville's premier customer service team!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve billing issues, service disruptions, and product inquiries efficiently
- Document interactions accurately in our CRM system
- Collaborate with technical teams to resolve complex customer problems
- Meet performance metrics for call quality and resolution times
- Provide feedback to improve customer service processes
- Represent the company with integrity during all customer interactions
Qualifications
- High school diploma or equivalent required
- Strong communication and active listening skills
- Ability to multitask in a fast-paced environment
- Basic computer proficiency with Windows applications
- Positive attitude and problem-solving mindset
- Reliable transportation to our Louisville office
- Availability to work evenings/weekends as needed
- Must pass background check and drug screening