Job Description
Join our dynamic team as a Part-Time Customer Service Representative and become the voice of our brand! We're seeking passionate individuals in Los Angeles to deliver exceptional support experiences while enjoying flexible scheduling. This role offers growth opportunities and includes a special hiring event in Ohio for career advancement. If you thrive in fast-paced environments and love helping others, apply today!
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with empathy and efficiency
- Resolve billing, technical, and service-related issues to first-contact resolution
- Document interactions accurately in CRM systems while maintaining data integrity
- Collaborate with cross-functional teams to resolve complex customer escalations
- Participate in ongoing product training to maintain service excellence
- Support Ohio-based hiring events to expand our customer service network
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in high-volume environments
- Proficiency with CRM platforms (Salesforce, Zendesk) and MS Office Suite
- Exceptional communication skills and active listening abilities
- Ability to work flexible shifts including evenings/weekends
- Spanish bilingual proficiency strongly desired
- Valid California driver's license for occasional off-site events