Job Description
Join Coastal Connect Solutions as a Part-Time Customer Service Representative in Long Beach, CA! We're seeking empathetic individuals to deliver exceptional support while enjoying flexible scheduling and comprehensive paid training. Perfect for students or professionals seeking work-life balance in the vibrant coastal community. No experience required – we'll equip you with all necessary skills to thrive in this rewarding role.
Responsibilities
- Handle incoming customer inquiries via phone, email, and chat with professionalism
- Resolve billing, technical, and service-related issues efficiently
- Document interactions in CRM systems with precision
- Collaborate with technical teams for complex issue escalation
- Maintain detailed knowledge of company products/services
- Uphold service quality standards and performance metrics
- Provide feedback to improve customer experience processes
Qualifications
- High school diploma or equivalent required
- Strong communication and active listening skills
- Basic computer proficiency with ability to learn new software
- Patience and problem-solving aptitude
- Ability to work flexible hours including evenings/weekends
- Positive attitude and customer-first mindset
- Reliable internet access for remote training components
- Must pass background check and drug screening