Job Description
Join our award-winning customer service team as a Part-Time Customer Service Representative! We're seeking empathetic individuals to deliver exceptional support to our California-based clients. No prior experience required – we provide comprehensive paid training to ensure your success. Enjoy a flexible schedule while building valuable skills in communication, problem-solving, and conflict resolution. This role offers clear career advancement opportunities and a supportive team environment.
Why Choose ConnectCare Solutions?
- Industry-leading paid training program
- Flexible scheduling optionsHealth benefits eligibility for part-time employees
- Performance-based bonuses
- Free parking and public transit assistance
Responsibilities
- Handle incoming customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve customer issues efficiently using our proprietary CRM system
- Document interactions accurately in our customer database
- Collaborate with technical teams to resolve complex escalations
- Meet or exceed monthly performance metrics (CSAT, FCR)
- Participate in ongoing training to enhance product knowledge
- Contribute to team improvement initiatives
Qualifications
- High school diploma or equivalent required
- Strong communication and active listening skills
- Ability to navigate multiple software systems simultaneously
- Customer-focused mindset with patience and adaptability
- Available to work evenings/weekends (20-25 hours/week)
- Basic computer proficiency (typing 30+ WPM)
- Must pass background check and drug screening