Job Description
Join our dynamic customer service team at Apex Solutions Group and make an immediate impact! We're seeking passionate Part-Time Customer Service Representatives to deliver exceptional support experiences for our growing client base. This is your opportunity to work in a collaborative, fast-paced environment where your voice matters. Enjoy flexible scheduling, competitive compensation, and comprehensive training. Perfect for students, career-changers, or those seeking supplemental income. Start your rewarding journey with us today!
Responsibilities
- Respond to customer inquiries via phone, email, and live chat with empathy and efficiency
- Resolve billing, technical, and account-related issues on first contact
- Document interactions accurately in CRM systems while maintaining data integrity
- Collaborate with technical teams to escalate complex issues effectively
- Proactively identify opportunities to enhance customer satisfaction
- Meet or exceed key performance metrics (CSAT, FCR, AHT)
- Participate in ongoing product knowledge training
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in high-volume environment
- Proficiency with CRM software (Salesforce, Zendesk, or similar)
- Exceptional verbal/written communication skills
- Strong problem-solving abilities with attention to detail
- Ability to work flexible shifts including evenings/weekends
- Typing speed of 40+ WPM with high accuracy
- Authorized to work in the United States