Job Description
Join our award-winning customer service team in Charlotte! We're hosting an exclusive hiring event for passionate individuals who thrive in fast-paced environments. As a Part-Time Customer Service Representative, you'll be the friendly voice behind our brand, resolving inquiries with empathy and expertise. Enjoy flexible scheduling, competitive pay, and opportunities for growth within our supportive community-focused organization.
Responsibilities
- Handle inbound/outbound customer calls, emails, and live chats with professionalism
- Resolve billing, technical, and service inquiries using CRM systems
- Document interactions accurately in Salesforce and maintain detailed records
- Collaborate with support teams to escalate complex issues
- Meet/exceed performance metrics for resolution time and satisfaction
- Participate in weekly training sessions to enhance product knowledge
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience in call center or retail setting
- Strong communication skills with clear, articulate speech
- Proficient in Microsoft Office and CRM platforms (Salesforce preferred)
- Ability to multitask in fast-paced environment
- Flexible availability including evenings and weekends
- Valid US work authorization and reliable transportation