Job Description
Join our dynamic team at Charlotte Connects as a Part-Time Customer Service Representative! We're hosting a dedicated hiring event for passionate individuals ready to deliver exceptional service to our local community. This role offers flexible hours and the opportunity to make a real impact while growing your career in customer support. Perfect for students, parents, or anyone seeking a rewarding part-time position in the heart of Charlotte, NC.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with empathy and efficiency
- Resolve billing, technical, and account-related issues while maintaining service quality standards
- Update and maintain accurate customer records in our CRM system
- Collaborate with cross-functional teams to resolve complex customer escalations
- Participate in ongoing training to enhance product knowledge and service skills
- Contribute to process improvement initiatives to enhance customer experience
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience in a call center or retail environment
- Strong verbal/written communication skills with clear articulation
- Proficiency in Microsoft Office Suite and CRM software
- Ability to multitask in a fast-paced environment while maintaining composure
- Reliable internet connection for remote work components
- Flexibility to work evenings and weekends as needed