Job Description
Are you a dedicated individual seeking a flexible, local opportunity? Apex Support Services is currently hiring Part-Time Customer Service Representatives in Fort Worth, Texas. We pride ourselves on delivering exceptional support and are looking for motivated individuals to join our growing team starting immediately.
As a Customer Service Representative, you will be the face of our brand, assisting clients with inquiries, resolving issues, and ensuring a positive experience. We offer a supportive work environment, competitive pay, and the chance to grow within the company.
Responsibilities
- Handle inbound and outbound customer calls and emails with a professional and courteous tone.
- Resolve customer complaints and issues efficiently while maintaining a high level of customer satisfaction.
- Process orders, returns, and refunds accurately using our internal CRM software.
- Update customer records and maintain detailed knowledge of company products and services.
- Collaborate with the team to identify trends and improve service processes.
- Adhere to all company policies and quality assurance standards.
Qualifications
- High school diploma or equivalent required.
- Previous customer service experience is preferred but not mandatory.
- Strong verbal and written communication skills.
- Basic computer proficiency and ability to learn new software quickly.
- Ability to work independently and as part of a team.
- Reliable internet connection and private workspace (if remote hybrid).