Job Description
Join our award-winning customer service team and make a real impact! We're seeking passionate Part-Time Customer Service Representatives to deliver exceptional experiences from our Atlanta hub. This hybrid role offers flexibility with 25 hours/week, competitive pay, and comprehensive training. Perfect for students, career changers, or those seeking work-life balance. Our hiring event on June 15th includes on-the-spot interviews and same-day offers!
Why You'll Love Working With Us:
- Flexible scheduling with day/evening/weekend options
- Free parking and MARTA reimbursement
- Health benefits for part-time staff (20+ hrs/week)
- Clear career growth paths to leadership roles
Responsibilities
- Handle 50+ daily customer inquiries via phone, email, and chat
- Resolve billing issues with 95% customer satisfaction rate
- Process returns and exchanges using Salesforce CRM
- Document interactions in ticketing systems with 100% accuracy
- Collaborate with technical support for complex troubleshooting
- Participate in weekly performance coaching sessions
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service or call center experience
- Type 40+ WPM with 98% accuracy
- Proficient in Microsoft Office and CRM platforms
- Spanish fluency required (bilingual certification a plus)
- Available 3-5 weekdays with weekend flexibility
- Pass background check and drug screening