Job Description
Are you a people person looking for a rewarding career? Apex Connect Solutions is currently hosting a Hiring Event in New Orleans, LA, and we are looking for passionate individuals to join our team as Part-Time Customer Service Representatives. This is a fantastic opportunity to work in a supportive environment where your contributions directly impact our clients.
While our primary focus is on the New Orleans area, we also have exciting opportunities available in Virginia for remote or on-site roles. If you are ready to take the next step in your professional journey, apply now and join our growing family.
Responsibilities
- Respond to customer inquiries via phone, email, and live chat with a focus on delivering exceptional service.
- Resolve complex customer issues efficiently while maintaining a positive demeanor.
- Accurately document customer interactions and feedback within our CRM systems.
- Collaborate with the support team to identify trends and improve service protocols.
- Meet or exceed daily KPIs regarding call handling time and customer satisfaction scores.
Qualifications
- High school diploma or GED required; Associate’s degree preferred.
- Previous experience in customer service, retail, or call centers is a plus but not mandatory.
- Strong verbal and written communication skills with a professional tone.
- Proficiency in navigating computer software and typing at least 40 WPM.
- Ability to work flexible shifts, including evenings and weekends.
- Problem-solving mindset with a strong attention to detail.