Job Description
Join our award-winning customer service team at Apex Solutions Group! We're seeking enthusiastic Part-Time Customer Service Representatives to deliver exceptional experiences from our vibrant Denver headquarters. This is a fantastic opportunity to build your career in a supportive, fast-paced environment with flexible scheduling and immediate availability. Enjoy competitive pay, comprehensive training, and a chance to make real impact on our clients' satisfaction journey.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve customer concerns efficiently while maintaining company service standards
- Document interactions accurately in CRM systems and escalate complex issues appropriately
- Collaborate with team members to improve service processes and knowledge base
- Meet/exceed performance metrics including first-call resolution and customer satisfaction scores
- Participate in ongoing training to enhance product knowledge and communication skills
Qualifications
- High school diploma or equivalent; college degree preferred
- 6+ months customer service experience in call center or retail environment
- Exceptional verbal/written communication skills with strong active listening abilities
- Proficiency with CRM software (Salesforce, Zendesk) and Microsoft Office suite
- Ability to multitask effectively in a fast-paced digital environment
- Strong problem-solving skills with attention to detail
- Must be available for flexible shifts including evenings/weekends