Job Description
Join our dynamic team as a Part-Time Customer Service Representative in Dallas! We're seeking passionate individuals to deliver exceptional support to our local clientele. This role offers immediate start and flexible hours, perfect for students or professionals seeking work-life balance. Enjoy a collaborative environment with growth opportunities and competitive compensation. Help us shape positive customer experiences while advancing your career in customer service excellence.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve customer issues efficiently using CRM systems and knowledge bases
- Document interactions accurately and maintain detailed case notes
- Collaborate with team members to escalate complex issues when needed
- Meet performance metrics for response time and resolution rates
- Contribute to process improvement initiatives for better customer outcomes
Qualifications
- High school diploma or equivalent; college coursework preferred
- Minimum 1 year customer service experience in local market
- Exceptional verbal and written communication skills
- Proficiency with CRM software (e.g., Salesforce, Zendesk)
- Strong problem-solving abilities and conflict resolution skills
- Ability to work flexible shifts including evenings and weekends
- Valid work authorization and reliable transportation