Job Description
Are you a people person looking for a rewarding career opportunity? Nexus Customer Care is currently hiring Part-Time Customer Service Representatives to join our dynamic team in Jacksonville, FL. We offer an immediate start for motivated candidates who are eager to deliver exceptional service.
About the Role:
In this position, you will be the face of our brand, interacting with clients to resolve inquiries and ensure their satisfaction. Whether you are an experienced professional or a recent graduate, we provide comprehensive training to set you up for success.
What We Offer:
- Flexible Scheduling: Choose shifts that work best for you.
- Competitive Compensation: Earn between $18.00 and $22.00 per hour.
- Immediate Onboarding: Start making an impact within days.
Responsibilities
- Handle a high volume of inbound and outbound customer calls and emails professionally.
- Resolve customer complaints, questions, and technical issues with patience and empathy.
- Process orders, returns, and exchanges accurately using our CRM software.
- Document all customer interactions and feedback in the internal database.
- Collaborate with the sales and support teams to improve service processes.
- Maintain a positive and professional demeanor at all times.
Qualifications
- High school diploma or equivalent (GED) required.
- Previous customer service experience is preferred but not mandatory.
- Strong verbal and written communication skills.
- Basic computer literacy and typing proficiency.
- Ability to work independently and manage time effectively.
- Reliable internet connection and quiet workspace for remote or hybrid roles.