Job Description
Are you ready to kickstart your career in a dynamic environment? Apex Support Solutions is currently seeking a Part-Time Customer Service Representative to join our growing team in Chicago, Illinois. If you thrive in a fast-paced setting and have a passion for helping others, we want to hear from you. We offer immediate start opportunities and a supportive culture that values your growth.
Responsibilities
- Manage a high volume of incoming customer inquiries via phone, email, and live chat.
- Resolve complex issues with empathy and efficiency while adhering to company scripts and guidelines.
- Accurately update and maintain customer records in our CRM database.
- Collaborate with internal teams to escalate issues that require further investigation.
- Provide product and service information to ensure customer satisfaction.
Qualifications
- High school diploma or equivalent (GED).
- Previous customer service experience is a plus, but not required for the right candidate.
- Strong verbal and written communication skills.
- Proficient in Microsoft Office Suite and computer navigation.
- Must be available to work flexible shifts, including evenings and weekends.