Job Description
We are seeking a dedicated Part-Time Customer Service Representative to join our growing team in Albuquerque, New Mexico. If you are a proactive problem-solver looking for an Immediate Start and a flexible schedule, this is the perfect opportunity for you.
In this role, you will serve as the primary point of contact for our clients, ensuring their inquiries are resolved efficiently and professionally. We value a local team that can provide exceptional support and build lasting relationships with our community.
Responsibilities
- Respond to incoming customer inquiries via phone, email, and chat with a positive and professional attitude.
- Resolve customer complaints and issues quickly while maintaining high customer satisfaction.
- Process orders, returns, and service requests accurately and in a timely manner.
- Update and maintain accurate customer records in the CRM database.
- Collaborate with the sales and technical teams to ensure seamless service delivery.
- Identify opportunities to upsell products or services based on customer needs.
- Adhere to all company policies and quality assurance standards.
Qualifications
- High school diploma or equivalent required.
- Previous customer service experience is preferred but not mandatory.
- Excellent verbal and written communication skills.
- Ability to work independently and manage time effectively.
- Basic computer proficiency and typing skills.
- Must be authorized to work in the United States.
- Reliable internet connection and computer for remote work options.