Job Description
Join our award-winning team at Nexus Global Solutions and become the voice of excellence for our diverse clientele! We're seeking passionate Part-Time Customer Service Representatives to deliver world-class support in our San Diego hub. Immediate start opportunity with competitive compensation and flexible scheduling. Why Choose Us? Industry-leading training, performance-based bonuses, and career advancement pathways. Perks Include: Remote work options, health stipends, and employee discounts. Perfect for students, career changers, or professionals seeking work-life balance!
Responsibilities
- Resolve customer inquiries via phone, email, and live chat with 95%+ satisfaction rate
- Process orders, returns, and account modifications using Salesforce CRM
- Collaborate with technical teams to resolve complex product/service issues
- Document interactions accurately in customer databases for compliance
- Identify upsell opportunities to drive revenue growth
- Maintain 25+ contacts per hour while maintaining quality standards
- Participate in weekly training to stay updated on product knowledge
Qualifications
- 1+ years customer service experience in high-volume environment
- Proficient in CRM platforms (Salesforce preferred)
- Exceptional verbal/written communication skills
- Ability to multitask across digital channels
- Strong problem-solving with de-escalation techniques
- Available for evenings/weekends (20-30 hrs/week)
- High school diploma; college degree preferred
- Spanish bilingual certification a major plus