Job Description
Join our dynamic customer service team in Charlotte! We're seeking motivated individuals for part-time roles with comprehensive paid training. Build your career in a supportive environment while serving North Carolina communities. Enjoy competitive pay, flexible scheduling, and opportunities for advancement. No prior experience required – we provide all tools for success!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries efficiently using CRM systems
- Document interactions accurately in compliance protocols
- Collaborate with team members to improve service quality
- Meet performance metrics for call handling and resolution times
- Participate in ongoing training programs to enhance skills
Qualifications
- High school diploma or equivalent required
- Strong communication and active listening skills
- Ability to navigate multiple software systems simultaneously
- Reliable transportation to our Charlotte facility
- Flexible availability including evenings/weekends
- Passion for helping others and problem-solving
- Basic typing proficiency (25+ WPM)