Job Description
Join our award-winning remote call center team and deliver exceptional customer experiences from the comfort of your home! Apex Solutions Group is seeking motivated Part-Time Remote Call Center Agents to provide outstanding support for Fortune 500 clients in Georgia. Enjoy competitive pay, flexible scheduling, and comprehensive training while building your career in customer service.
What We Offer:
- Industry-leading pay rates ($18-$24/hour)
- Flexible part-time shifts (20-30 hrs/week)
- 100% remote work opportunity
- Comprehensive paid training
- Health benefits for part-time staff
- Career advancement pathways
Be part of a dynamic team that values your skills and dedication. Apply today to start your remote career journey!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries using CRM systems and knowledge bases
- Document interactions accurately in Salesforce and Zendesk
- Meet/exceed performance metrics (CSAT, FCR, AHT)
- Collaborate with team leads for complex issue escalation
- Participate in ongoing training and quality assurance reviews
- Uphold HIPAA/GDPR compliance standards
Qualifications
- High school diploma or equivalent required
- 6+ months customer service/call center experience
- Exceptional verbal/written communication skills
- Type 35+ WPM with strong computer proficiency
- Quiet home office with reliable internet (25+ Mbps)
- Georgia residency required for tax purposes
- Ability to work flexible shifts including evenings/weekends
- Proficiency in Microsoft Office Suite