Job Description
Join ConnectCare Solutions as a Part-Time Remote Call Center Agent and deliver exceptional customer experiences from the comfort of your home! We're seeking passionate individuals to support our healthcare clients with professionalism and empathy. Enjoy flexible scheduling, competitive pay, and comprehensive training. Be part of a dynamic team driving patient satisfaction across the nation while working remotely in the Tampa area.
Responsibilities
- Handle inbound/outbound calls for healthcare clients with accuracy and compassion
- Resolve patient inquiries, billing questions, and appointment scheduling
- Maintain detailed electronic health records (EHR) documentation
- Meet/exceed quality metrics (CSAT, FCR, AHT)
- Collaborate with healthcare providers to ensure seamless patient care
- Adhere to HIPAA compliance and data security protocols
- Participate in ongoing training and performance feedback sessions
Qualifications
- High school diploma or equivalent (college degree preferred)
- 6+ months customer service or call center experience
- Strong typing skills (40+ WPM) and computer proficiency
- Exceptional verbal communication and active listening abilities
- Ability to work independently with minimal supervision
- Reliable high-speed internet and quiet home workspace
- Basic knowledge of healthcare terminology (bonus)
- Flexibility to work evenings/weekends as needed