Job Description
Join ConnectCare Solutions as a Part-Time Remote Customer Service Representative and become the voice of our brand! We're seeking empathetic professionals to deliver exceptional support from the comfort of your home office. Enjoy flexible scheduling, comprehensive training, and a collaborative virtual team environment while making a real impact on customer satisfaction. This role is perfect for students, parents, or anyone seeking work-life balance without compromising career growth.
Why ConnectCare? Competitive pay, health benefits for part-timers, paid training, and advancement opportunities into senior roles. Our remote-first culture prioritizes your well-being with quarterly wellness stipends and unlimited PTO.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Document interactions in CRM systems while maintaining 95% accuracy
- Collaborate with tech teams to resolve complex technical issues
- Meet/exceed monthly KPIs including CSAT and resolution time
- Identify upsell opportunities through consultative conversations
- Participate in weekly team huddles and continuous improvement initiatives
- Maintain 99% adherence to security protocols for sensitive data
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience in remote/hybrid setting
- Type 45 WPM with 98% accuracy
- Proficient in Zendesk, Salesforce, or similar CRM platforms
- Exceptional conflict resolution and de-escalation skills
- Reliable high-speed internet and quiet home office setup
- Available 20-30 hours/week with rotating weekend shifts
- Illinois or Virginia residency required (per job location)