Job Description
Join our award-winning remote call center team and deliver exceptional customer experiences from home! ConnectCare Solutions is seeking motivated Part-Time Customer Service Representatives to support our clients based in Tampa, FL and Pennsylvania. Enjoy flexible scheduling, comprehensive training, and the opportunity to grow your career while making a real impact. Work with cutting-edge technology in a supportive virtual environment where your voice matters.
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products, services, and billing
- Document interactions accurately in CRM systems
- Meet performance metrics for call quality and resolution time
- Collaborate with team members to ensure seamless service delivery
- Adhere to company policies and regulatory requirements
- Participate in ongoing training and development programs
Qualifications
- High school diploma or equivalent required
- 1+ years customer service or call center experience preferred
- Exceptional verbal communication and active listening skills
- Strong problem-solving abilities and emotional intelligence
- Proficient with computers and customer service software
- Reliable high-speed internet and quiet home workspace
- Flexible availability including evenings and weekends