Job Description
Join Our Dynamic Team in New York City!
Are you seeking a Part-Time Weekend Shift opportunity with an Immediate Start? Apex Customer Solutions is looking for motivated individuals to join our growing team in New York. We offer a flexible work-life balance, competitive pay, and a supportive environment where your contributions matter.
As a key member of our customer support team, you will play a crucial role in ensuring our clients receive the highest level of service. No prior experience is required for this role; we provide comprehensive on-the-job training to get you up to speed quickly.
Responsibilities
- Manage and respond to a high volume of customer inquiries via phone, email, and live chat.
- Resolve customer complaints and issues professionally, aiming for a first-contact resolution whenever possible.
- Accurately process orders, returns, and exchanges within established timeframes.
- Maintain detailed and up-to-date customer records in our CRM database.
- Collaborate with team members to ensure seamless service delivery during peak weekend hours.
- Identify potential sales opportunities and upsell products/services to existing customers.
- Adhere to all company policies, procedures, and quality standards.
Qualifications
- High School Diploma or GED equivalent is required.
- Excellent verbal and written communication skills with a focus on clarity and professionalism.
- Ability to work weekends (Saturday and Sunday) on a rotating schedule.
- Proficiency in using computers, smartphones, and standard office software (Microsoft Office Suite).
- Strong problem-solving abilities and a customer-centric mindset.
- Must be reliable, punctual, and able to work independently with minimal supervision.
- Eligibility to work in the United States.